FAQ

🛒 Shopping FAQs

1. I’m having trouble signing into my account. What should I do?
Try the following steps:

• Double-check your login credentials. Your username is the email you used to register.

• If you forgot your password, click the “Forgot your password?” link on the login page and follow the reset instructions.

• Make sure your browser is set to accept cookies.

• Our website may be under routine maintenance—please wait about 30 minutes and try again.

• If none of these work, please reach out to our Customer Service Team. We can assign a temporary password and assist you with secure access.

  
  

2. Can I get a bulk discount on large quantity orders?
Absolutely! The more units you order, the more you save.

• For instance, orders of 10+ items qualify for a 5% discount.

• If you're planning to purchase in larger quantities, we’ll gladly offer a custom quote. Just provide:

  • * Product name(s)

  • * Desired quantity per item

  • * Delivery timeline

  • Any special packaging instructions (e.g., no retail boxes)
    Our Sales Team will respond with your personalized pricing. Bonus: bulk orders help you save significantly on per-unit shipping costs.

    
    

3. How do I update my shopping cart (add/remove items)?
Log into your account and click the shopping cart icon in the upper-right corner.

• To remove an item, click “Remove” next to the product.

• To adjust the quantity, simply update the number in the Qty column.

  
  

💳 Payment FAQs

1. Can I update billing or shipping info after payment?
Once an order is placed, changes are limited. If you need to update your details, contact our support team immediately.

• If your package hasn’t shipped yet, we may be able to revise the address.

• If the order is already in transit, changes won’t be possible.

  
  

2. How can I confirm if my payment went through?
We’ll email you once your payment is received. You can also check your order status by logging into your account. If it says “Processing”, your payment has been confirmed.

3. Will I receive an invoice?
Yes. As soon as payment is cleared, we’ll email your invoice.

4. What payment methods are accepted?
We accept:

• Credit Card, Wire Transfer, PayPal, Apple Pay,  Bitcoin, Cash App( USA Only).

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🚚 Shipping FAQs

1. Can I change my shipping method after ordering?
While not guaranteed, it may be possible if your order hasn’t shipped yet. Contact Customer Service as soon as possible—additional charges may apply for upgrades.

2. Can I update my delivery address?
Yes, but only before your order ships. Contact Customer Support quickly to request a change. Once your parcel is in transit, address changes are no longer possible.

3. How long does delivery take?
Delivery times vary by destination and selected shipping method. Natural events (storms, floods, etc.) may delay transit, but we’ll work to resolve any disruptions promptly.

4. Do you deliver internationally, and how is shipping calculated?
Yes, we ship worldwide. Rates are based on destination and total parcel weight. We always aim to recommend the most cost-efficient shipping method.

5. Why is shipping expensive for some items?
Shipping fees are influenced by service type (e.g., FedEx, UPS), location, and speed. Choose based on your preference for cost vs. delivery time.

6. Is shipping included in the product price?
No. Shipping is calculated separately during checkout and displayed before final payment.

7. How will I know when my order has shipped?
A shipment confirmation email will be sent with your tracking number once your order leaves our warehouse.

8. How do I track my shipment?
Use the tracking number provided in your email to monitor your delivery status on the courier’s website.

9. Why does my tracking number not work?
Tracking info may take 2–3 business days to appear online. If still unavailable, it may be due to delayed updates, expired tracking links, or incorrect codes. Contact Customer Support if the issue persists.

10. Who is responsible for import duties or taxes?
All customs duties and taxes are the buyer’s responsibility. We do not charge VAT or any hidden fees during checkout.

11. What happens if my parcel is held by customs?
You are responsible for customs clearance. If needed, we will assist by contacting the shipping carrier to support the process.

12. What if my package is confiscated by customs?
If your parcel is seized, contact us immediately. We’ll investigate with the shipping partner and keep you informed.

13. How long until my order is shipped after payment?
Most orders are processed within 3 business days after payment confirmation.

🔄 After Sales FAQs

1. Can I cancel my order?
Before payment: No need to contact us. Unpaid orders are not processed.
After payment:

• If the order hasn't shipped, contact Customer Service to cancel or modify.

• If shipped, we cannot cancel.

• Want to add items? No need to cancel — we can adjust your order for you.

Refunds can be issued for eligible cancellations or held as store credit for future use.

2. How do I return an item?
Before returning, please contact our After-Sales Team with the following:
a. Original order number
b. Reason for return
c. Photos of the issue
d. Replacement item details
e. Shipping address & phone number

Returns must be approved in advance and require an RMA number. Only unused items in original packaging can be accepted, within 30 days of receipt.

3. When are returns or exchanges allowed?
We only accept returns/exchanges in the following cases:

• Defective items: Must be unwashed, unworn, with tags intact.

• Wrong item shipped: e.g., wrong color or style (minor color differences due to screen settings are not valid).
  We reserve the right to reject used, damaged, or tagless items.

  
  

4. Where should I send returned items?
After contacting support and receiving approval, you will be provided with the correct return address and instructions. Refunds or exchanges will be processed after we inspect the returned product.